Customer Satisfaction
Returns & Exchanges
We stand behind every piece we make. If something isn't right, we'll make it right.
Non-Personalized Items
30-Day Returns
Unused, non-engraved items can be returned within 30 days of delivery for a full refund.
Personalized Items
No Returns (Unless Our Error)
Because engraved items are custom-made for you, we cannot accept returns unless the item has a defect or engraving error on our part.
How to Start a Return or Exchange
1
Contact Us Within 30 Days
Email support@jabagift.com with your order number and a brief description of the issue.
2
We'll Respond Within 24 Hours
Our team will review your request and provide return instructions if needed.
3
Refund or Replacement Processed
Once we receive and inspect the item, we'll process your refund within 3-5 business days.
We're Here to Make It Right
Your satisfaction matters to us. If you're not happy for any reason, please reach out.
Contact Support